The impact of digital transformation on supply chain planning

The impact of digital transformation on supply chain planning

Manufacturers, distributors and retailers continue to shift to digital as a way to improve visibility and improve efficiencies. 2018 will be another year of transition as digital transformation becomes more important than ever in supply chain planning, fulfillment and procurement.

From widespread adoption of the cloud and greater use of artificial intelligence to the potential applications of blockchain, here are 4 supply chain trends and predictions.

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How retailers and distribution companies can increase customer satisfaction

How retailers and distribution companies can increase customer satisfaction

Perhaps the biggest challenge facing the distribution industry today is ensuring the highest level of customer satisfaction. According to a recent report, half of customers will abandon a purchase if delivery choices are unsatisfactory.

Customers expect online orders to arrive as quickly as possible and also at a specified delivery time. Gone are the days of “your parcel will be delivered between 8 a.m. and 8 p.m. within the next five to seven working days." Companies must provide timely and accurate delivery options to stay competitive in the age of Amazon.

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4 steps to managing returns more effectively

4 steps to managing returns more effectively

In the ever-changing retail landscape, the issue of customer returns in reverse logistics remains constant. If a retailer does not have standard reverse logistics processes in place, repeat purchases will likely be lost.

Reverse logistics has become even more important in the online era. In e-commerce, at least 30% of all products ordered are returned, compared to only 8% bought in brick-and-mortar shops.

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