The impact of digital transformation on supply chain planning

The impact of digital transformation on supply chain planning

Manufacturers, distributors and retailers continue to shift to digital as a way to improve visibility and improve efficiencies. 2018 will be another year of transition as digital transformation becomes more important than ever in supply chain planning, fulfillment and procurement.

From widespread adoption of the cloud and greater use of artificial intelligence to the potential applications of blockchain, here are 4 supply chain trends and predictions.

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How retailers and distribution companies can increase customer satisfaction

How retailers and distribution companies can increase customer satisfaction

Perhaps the biggest challenge facing the distribution industry today is ensuring the highest level of customer satisfaction. According to a recent report, half of customers will abandon a purchase if delivery choices are unsatisfactory.

Customers expect online orders to arrive as quickly as possible and also at a specified delivery time. Gone are the days of “your parcel will be delivered between 8 a.m. and 8 p.m. within the next five to seven working days." Companies must provide timely and accurate delivery options to stay competitive in the age of Amazon.

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How retailers are blending physical and online commerce

How retailers are blending physical and online commerce

Retail commerce continues to evolve, combining both brick-and-mortar and online elements. The goal for retailers is an integrated process that gives consumers a seamless experience and allows companies to capture the greatest benefits across both physical and digital operations. So far, no retailer has achieved full integration, but most are headed down the path. Many retailers with physical locations have built online businesses, and online retailers are increasingly opening brick-and-mortar outlets to strengthen their brands and engage with customers in person.

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4 steps to managing returns more effectively

4 steps to managing returns more effectively

In the ever-changing retail landscape, the issue of customer returns in reverse logistics remains constant. If a retailer does not have standard reverse logistics processes in place, repeat purchases will likely be lost.

Reverse logistics has become even more important in the online era. In e-commerce, at least 30% of all products ordered are returned, compared to only 8% bought in brick-and-mortar shops.

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How brick-and-mortar retailers can compete in the online era

How brick-and-mortar retailers can compete in the online era

Retail is changing at unprecedented speed. While it’s become clear that brick-and-mortar is here to stay, it’s becoming much more difficult for companies to compete in a saturated omnichannel retail market. According to The Census Bureau of the Department of Commerce, 92 percent of American’s retail shopping still occurs offline, meaning offline retailers that progress and scale at the pace of the industry position themselves well to pick up new customers and increase revenue.

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How retailers can use artificial intelligence to transform customer experience

How retailers can use artificial intelligence to transform customer experience

One of the top priorities for our retail clients is to figure out how they will compete with Amazon. To do this, we help retailers differentiate themselves by creating online experiences that combine the personalized feel of shopping in the store with the ease of online channels. 

These personalized customer experiences are created through the use of predictive analytics, artificial intelligence (AI) and machine learning. The resulting technology enables retailers to recommend products uniquely matched to their customers, and allows their customers to search for products using language that is conversational, or just images, as though they were communicating with a person. 

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