An executive conversation with MetLife Chief Digital Officer, Greg Baxter

An executive conversation with MetLife Chief Digital Officer, Greg Baxter

Dais X was honored to participate in the North Carolina Technology Association’s Tech Talk Live series on Tuesday 10/17/2018.

Neal Davis, Chief Executive Officer at Dais X, served as moderator of an Executive Conversation with Greg Baxter, Chief Digital Officer at MetLife.  The event was held at MetLife's Global Technology & Operations Campus in Cary, NC. In the course of the conversation, Greg highlighted several points about the impact of Digital Transformation at MetLife that are worth sharing.

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Dais X Named Winner of 2018 NC TECH Awards Top 10 Startups to Watch

Dais X Named Winner of 2018 NC TECH Awards Top 10 Startups to Watch

Greensboro, N.C. (October 1, 2018) – Dais X, a leading provider of digital transformation services, announced today that it has been named a winner of the NC Tech Awards Top 10 Startups to Watch for 2018. The NC TECH Awards, presented by the North Carolina Technology Association (NC TECH), is North Carolina’s only statewide technology awards program that recognizes for achievement in technology.

“For over 20 years, NC TECH has celebrated companies, organizations and individuals for outstanding achievement at the NC TECH Awards. As a winner this year, Dais X has distinguished itself as one of the state’s innovative and emergent leaders,” stated Brooks Raiford, NC TECH’s President and CEO.

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Selecting the right ERP for your business

Selecting the right ERP for your business

Enterprise resource planning (ERP) are systems and software used by organizations to run their operations. It can do everything from accounting to project management. It's big business, too. The ERP software market is expected to generate $47 billion in revenue between 2017 and 2022, according to Market Research Future.

While ERP only started picking up speed in 1995, its importance is growing. Selecting the right ERP for a business is a task that takes time, resources and a gut check for a company about what makes them unique.

An ideal ERP is one that was selected for the right reasons, designed with purpose and implemented on time and on budget, and then also allowed for quick benefits realization. That would be the first stages of an ideal ERP and then also one that could scale and adapt with an organization's changing needs.

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Organizing product taxonomy for B2B eCommerce

Organizing product taxonomy for B2B eCommerce

Product taxonomy has evolved over the years from being a way to search and find information on a website to establishing an innovative e-commerce experience and competitive advantage. Retailers have invested great resources to create ideal user experiences and present the appropriate content and products to the right users at the right time. Information users see is matched with their past purchase history, wants and needs, location and behavioral data.

Manufacturers and distributors must also provide a good customer experience, and offer products and services that match their customers’ needs. Whether it is B2C or B2B, the ability to easily answer customer questions is key to success. In the retail space, there is typically a large amount of products, but a limited number of questions that B2C buyers have about those products. Industrial products adds more complexity because each product can have thousands of uses or applications. Many B2B products exist in combination with systems, components, and engineering designs that can be used in combination with other products and solutions, which presents more questions and challenges for the buyer.    

While ERP only started picking up speed in 1995, its importance is growing. Selecting the right ERP for a business is a task that takes time, resources and a gut check for a company about what makes them unique.

An ideal ERP is one that was selected for the right reasons, designed with purpose and implemented on time and on budget, and then also allowed for quick benefits realization. That would be the first stages of an ideal ERP and then also one that could scale and adapt with an organization's changing needs.

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Digital transformation for a better B2B outcome

Digital transformation for a better B2B outcome

Digital Transformation in Business to Business (B2B) operations seems out of place and rightfully so.  If, as a B2B business, you adopted or upgraded your digital tools in the last few years, you would think that a performance upgrade or a few new specialized features in your computing arsenal should keep your business on the competitive edge. And If you are not leveraging digital tools in your B2B operations, and are thriving, you would see no reason to change. After all, if it is not broken - why fix it? If either scenario describes your feelings on the subject you could not be more wrong.  

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The impact of digital transformation on supply chain planning

The impact of digital transformation on supply chain planning

Manufacturers, distributors and retailers continue to shift to digital as a way to improve visibility and improve efficiencies. 2018 will be another year of transition as digital transformation becomes more important than ever in supply chain planning, fulfillment and procurement.

From widespread adoption of the cloud and greater use of artificial intelligence to the potential applications of blockchain, here are 4 supply chain trends and predictions.

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Neal Davis, managing director at Dais X, talks B2B ecommerce at B2B Online

Neal Davis, managing director at Dais X, talks B2B ecommerce at B2B Online

B2B Online is the interactive event for America’s leading manufacturers and distributors. On May 7th-9th in downtown Chicago, B2B Online will bring together 900+ eCommerce  and digital marketing executives to develop the tools they need to power innovative eCommerce experiences for their customers.

Neal Davis, managing director at Dais X, will lead an interactive discussion on "Selecting the Best B2B eCommerce Solution for Your Business". Neal and his team have a proven track record of helping B2B clients leverage technology to improve their value proposition, and develop a winning, overall eCommerce vision. They combine strong digital commerce strategies and significant technology implementation with proven execution experience. 

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How retailers and distribution companies can increase customer satisfaction

How retailers and distribution companies can increase customer satisfaction

Perhaps the biggest challenge facing the distribution industry today is ensuring the highest level of customer satisfaction. According to a recent report, half of customers will abandon a purchase if delivery choices are unsatisfactory.

Customers expect online orders to arrive as quickly as possible and also at a specified delivery time. Gone are the days of “your parcel will be delivered between 8 a.m. and 8 p.m. within the next five to seven working days." Companies must provide timely and accurate delivery options to stay competitive in the age of Amazon.

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Improving the B2B value proposition

Improving the B2B value proposition

In today's market, the lines between business-to-business and consumer decisions are blurring. B2B sellers must optimize prices, meet specifications, comply with regulations, and follow ethical practices. Procurement teams rigorously evaluate vendors and run total cost-of-ownership models to ensure that rational, quantifiable criteria around price and performance shape their analyses. But meeting those criteria is the minimum investment.

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Artificial intelligence is reshaping business

Artificial intelligence is reshaping business

Artificial intelligence (AI) is now part of everyday life. Digital assistants recognize your voice and respond to your commands. Computers help translate vast amounts of data into better-informed medical decisions. Chatbots offer you help with a human touch.

By 2020, customers will manage 85% of their relationships with businesses without any human interaction. Through machines and software, AI can bring a decidedly human, personal touch while harnessing extraordinary computing power and information troves to better serve customers.

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Sudhir Deshpande, chief technology officer at Dais AI, talks FinTech strategy at Live Oak Bank

Sudhir Deshpande, chief technology officer at Dais AI, talks FinTech strategy at Live Oak Bank

Digital Transformation is having a profound impact on all aspects of the Financial Services industry. This moderated panel discussion will provide insights on how financial services companies are embracing disruption, competing in the markets in which they operate and capitalizing on opportunities that technological advances are creating. 

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The North Carolina State of Technology 2018 Industry Report sponsored by Dais X

The North Carolina State of Technology 2018 Industry Report sponsored by Dais X

The North Carolina State of the Technology Industry Report (NC STIR) is in its fourth year. First produced in January 2015, the report analyzes, highlights and tracks an important and growing industry for the State of North Carolina. The report identifies results to celebrate for NC TECH members and issues that affect the state’s competitiveness for North Carolina’s state and local policy makers. The North Carolina Technology Association (NC TECH) has committed to conduct this research annually. This 2018 report shows the final statistics in tech for 2016.

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How retailers are blending physical and online commerce

How retailers are blending physical and online commerce

Retail commerce continues to evolve, combining both brick-and-mortar and online elements. The goal for retailers is an integrated process that gives consumers a seamless experience and allows companies to capture the greatest benefits across both physical and digital operations. So far, no retailer has achieved full integration, but most are headed down the path. Many retailers with physical locations have built online businesses, and online retailers are increasingly opening brick-and-mortar outlets to strengthen their brands and engage with customers in person.

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6 rules for digital transformation success

6 rules for digital transformation success

To remain relevant in today’s highly competitive marketplace, digital transformation is no longer an option - it is requirement. To become fully digital, companies must dramatically increase the scope, scale and speed of their IT, while also staying in sync with their evolving business needs. This can be challenging, and many CIOs are struggling with the complex environment, higher costs, compliance and security issues, and the never-ending need for faster implementation and deeper insights.

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4 steps to managing returns more effectively

4 steps to managing returns more effectively

In the ever-changing retail landscape, the issue of customer returns in reverse logistics remains constant. If a retailer does not have standard reverse logistics processes in place, repeat purchases will likely be lost.

Reverse logistics has become even more important in the online era. In e-commerce, at least 30% of all products ordered are returned, compared to only 8% bought in brick-and-mortar shops.

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Neal Davis, chief executive officer at Dais X, talks digital transformation at Research Triangle Foundation

Neal Davis, chief executive officer at Dais X, talks digital transformation at Research Triangle Foundation

Digital Transformation is having a profound impact on all aspects of IT and business. The ability to develop and deploy technology more quickly and at a higher quality as well as advancements in data and analytics provides new challenges and new opportunities for all businesses. 

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Dais X Announces Partnership with Software Industry Veterans to Advance the Design and Deployment of Artificial Intelligence in Digital Transformation

Dais X Announces Partnership with Software Industry Veterans to Advance the Design and Deployment of Artificial Intelligence in Digital Transformation

Dais X Invests with Sunil Nikhar and Sudhir Deshpande, Launches “Dais AI”, to Help Clients Better Address Customer Needs Created by Technological Advances and the Changing Competitive Landscape

GREENSBORO, N.C.--(BUSINESS WIRE)-- Dais X, an information technology (IT) and business services consultancy, along with software industry veterans Sunil Nikhar and Sudhir Deshpande, announced the launch of Dais AI, an artificial intelligence (AI) company purpose-built to help clients capitalize on digital business opportunities through the development of custom AI solutions and technologies.

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The reinvention of manufacturing: From Henry Ford to tomorrow

The reinvention of manufacturing: From Henry Ford to tomorrow

A version of this article also appeared in the American City Business Journals

Factories have undergone a significant amount of change since the 1930s, and that change has accelerated in the last 10 years. Think of the advances in automation, robotics, sensors, the Internet of Things, analytics, big data, artificial intelligence, and design methodologies. How much more will manufacturing change in the next 10 years? Or the next 20?

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